The Customer Service Problem at McDonald's Is a Symptom of a Much Bigger Problem | Slog:
More pay may help but poor service is inherent in the corporate system. The corporate slaves just don't feel the attachment to the work place like they could if it was a well-run, locally-owned, mom-and-pop shop. They're paid very little, have little or no benefits, have to work a lot of crappy, short, doesn't-qualify-for-benefits shifts, are subject to a lot of over-bearing policies designed to protect the corporate interests, are subject to dismissal at the whim of another discouraged corp-o-slave, and have very little chance to really move up in the organization. Their work life is only about harvesting money from the locals so it can be shipped off to some never-seen corporate master. Given that, how could anyone really give a damn about the place they work or its customers?
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